Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What are your shipping options for international orders?
We offer worldwide premium shipping via DHL and FedEx. Delivery typically takes 3-7 business days depending on your location, and tracking information is provided as soon as your order departs our warehouse.
How can I return or exchange a product?
We accept returns within 14 days of delivery. Items must be in their original, unopened packaging. To initiate a return, please contact our concierge team with your order number.
Which payment methods do you accept?
ASSOULINE FR accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your limited edition books signed?
Certain items in our Ultimate Collection are hand-signed by the authors or photographers. Please check the 'Product Details' section on the specific item page for signature verification.
Can I request a personalized or gift-wrapped order?
Yes, we offer signature gift wrapping and personalized note options at checkout to ensure your gift arrives with the luxury presentation it deserves.
How do I track the status of my shipment?
Once your order is processed, you will receive an email confirmation with a tracking link. You can also monitor your order status by logging into your account on our website.